Effective Date: 1st  April 2026 

Welcome to neli. By using this website, you agree to the following terms.

1. Use of this website

This website is provided for general information and personal use.

By accessing or using this site, you agree to use it in a way that is lawful and respectful.

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2. Products and information

We aim to ensure all information on this website is accurate and up to date.

However, we do not guarantee that all content is free from errors or omissions.

All content is provided for general information purposes only.

Our products are intended for general cooling comfort and wellbeing use only and are not intended to diagnose, treat, cure or prevent any medical condition.

3. No guarantees

We make no guarantees about specific outcomes from using our products or content.

Any use of information or products is at your own discretion.

neli products are designed for external cooling use only.

Users should follow all product instructions and safety guidelines.

Do not apply to broken or sensitive skin and discontinue use if irritation occurs.

Adult supervision is recommended when used by children.

4. Intellectual property

All content on this website, including text, images and branding, belongs to neli unless otherwise stated.

You may not reproduce, distribute or use any content without prior written permission.

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5. Third-party links

This website may include links to third-party websites.

We are not responsible for the content or practices of those websites.

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6. Limitation of liability

To the fullest extent permitted by law, neli is not liable for any loss or damage arising from the use of this website.

7. Privacy

Your use of this website is also subject to our Privacy Policy.

8. Changes to these terms

We may update these Terms & Conditions at any time.

Changes will be posted on this page.

9. Contact

If you have any questions about these terms, you can contact us at: simone@neli.au