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Whether it’s about your order, how to use neli or just a quick question, send us a message and we’ll get back to you as soon as we can.

Looking for something quick?

You might find what you need in our FAQs, from how to use neli to simple tips for your cooling reset.

  • Place neli gently around your neck or on your body wherever it feels most comfortable.

    Use it when you need a moment to cool down, pause or reset. Even a few minutes can help shift how the moment feels.

  • Anytime you feel overwhelmed, overheated or just need a break.

    Common moments:

    • during a busy day

    • after work

    • before bed

    • while travelling

    • when things feel a bit too much

    It’s designed to fit into real life, not interrupt it.

  • Place the gel pack in the fridge or freezer until it reaches your preferred cooling level.

    You can adjust depending on how strong or subtle you want the cooling sensation to feel.

  • neli stays cool long enough to give you a meaningful reset moment.

    Cooling time can vary depending on the environment and how chilled the pack is, but it’s designed for short, effective use throughout the day.

  • Most people wear neli around the chest, but you can place it anywhere that feels good for you.

    It’s less about placement and more about creating a moment to pause and come back to yourself.

  • Yes. neli is designed to be part of your daily routine.

    Many people use it as a small ritual:

    • in the morning to start the day

    • during a midday reset

    • in the evening to wind down

  • neli can be used by kids with supervision, especially during moments of big feelings or when they need help cooling down.

    Always ensure it’s used safely and comfortably.

  • Yes. Neli is made to move with you.

    Keep it in your bag, at your desk or in the car so it’s there when you need a quick reset.

  • neli is designed to bring a sense of calm and comfort during overwhelming moments.

    It works best as a simple, physical way to pause, cool down and reset.

  • You can control how cool it feels based on how long you chill the pack.

    From subtle to more noticeable cooling, it’s flexible to what feels right for you.

  • neli is designed for everyday use, not just for injury.

    It’s wearable, comfortable and made to support small reset moments throughout your day, not just one-off use.

  • The outer fabric can be gently wiped clean.
    Always remove the gel pack before cleaning.

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